Return Policy
Returns
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of receiving your item.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
- The return request must be submitted within 30 days of delivery.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged products
- Personal care and hygiene items that have been opened
- Gift cards
- Final sale or clearance items
Return Process
To initiate a return, please contact our customer support team with:
- Your order number
- The reason for the return
- Photos of the item if applicable
Once your request has been reviewed and approved, we will provide return instructions.
Please do not send any items back without first contacting us.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged
- The item was defective
- The wrong item was received
Original shipping charges are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include your order number and clear photos of the issue so we can assist you promptly.
Inspection & Approval
All returned items are inspected upon arrival.
We reserve the right to refuse returns that do not meet the requirements outlined in this policy.
Contact Us
If you have any questions regarding returns, please contact us:
Email: support@yourstore.com
Response Time: 24–48 business hours