Return & Refund Policy

Overview

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

Please review our Return & Refund Policy below for information regarding returns, refunds, exchanges, and eligibility requirements.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of receiving your order.
  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation must be provided.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

  • Personal care and hygiene products that have been opened or used.
  • Gift cards.
  • Clearance or final sale items.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or received incorrectly.

If you need an exchange, please contact our customer support team with photos of the issue and your order number.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos showing the problem

We will review your case and provide a suitable resolution, which may include a replacement, store credit, or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item was received damaged.
  • The item is defective.
  • The wrong item was shipped.

Shipping fees paid during checkout are non-refundable unless otherwise required by law.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact us.

Return Address

Please do not send products back without first contacting our support team.

Return instructions and the appropriate return address will be provided after your return request has been approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@yourstore.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

We aim to respond to all inquiries within 24–48 business hours.